Privacy Policy

1. Introduction

United Auto Hail Repair LLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of the State of Texas, operates the website unitedautohailrepair.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vehicle inspection and lead submission services.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We collect information you provide directly to us, including:

• Full name, email address, and phone number
• ZIP code and state of residence
• Vehicle identification number (VIN), year, make, model, color, and mileage
• Insurance company name and claim-related information
• Photos and videos of your vehicle, including odometer readings
• Electronic signature and IP address at time of contract signing
• Date and description of hail damage event

We also automatically collect certain technical information when you visit our website, including IP address, browser type, device type, pages visited, and referring URLs, through standard web server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Process your vehicle inspection request and generate a repair assessment
• Connect you with certified PDR (Paintless Dent Repair) specialists in your area
• Communicate with you about your claim and repair process
• Send confirmation messages, status updates, and service-related notifications via email and SMS
• Comply with legal obligations and enforce our Terms of Use
• Improve our website, services, and customer experience
• Measure the effectiveness of our marketing campaigns

4. Sharing of Information

We may share your information with trusted third parties in the following circumstances:

PDR Partner Network: We share your vehicle information, photos, and contact details with certified body shop partners in our network who will perform or coordinate your hail damage repair. These partners are contractually obligated to protect your information and use it solely for the purpose of providing repair services.

Insurance Coordination: With your consent, we may share relevant vehicle and damage information with your auto insurance provider to facilitate the claims process.

Service Providers: We use third-party vendors for cloud storage (Amazon Web Services), email delivery, SMS messaging (Twilio), and website analytics. These providers access your information only as necessary to perform services on our behalf.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of our company, customers, or others.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. SMS and Email Communications

By submitting your phone number through our Service, you consent to receive transactional SMS messages from United Auto Hail Repair LLC, including submission confirmations, status updates, and appointment reminders. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message or by contacting us at [email protected].

We comply with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. We do not send unsolicited marketing SMS messages without prior express written consent.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including the Meta Pixel (Facebook) and Google Tag Manager, to analyze website traffic, measure advertising effectiveness, and improve our services. These tools may collect information about your browsing behavior across websites. You can control cookie settings through your browser preferences.

We use conversion tracking to measure when users complete key actions on our website (such as submitting a lead form) in order to optimize our advertising campaigns. This data is aggregated and does not identify you personally to advertising platforms beyond what you have consented to.

7. Data Retention

We retain your personal information, vehicle photos, and signed contracts for a period of seven (7) years from the date of submission, or as required by applicable law. Vehicle photos and videos are stored securely on Amazon Web Services S3 with access controls. You may request deletion of your data by contacting us, subject to our legal retention obligations.

8. Data Security

We implement industry-standard security measures to protect your information, including HTTPS encryption for all data in transit, secure cloud storage with access controls, and password hashing for all account credentials. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

10. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain uses of your information
• Receive a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: